FAQ


JEWELRY

Are you having trouble finding your correct ring size? Don’t worry, go to any product ring page, and click on “Size guide” there you’ll find a detailed explanation on how to choose your ring size so it fits like a glove.

We are big fans of layering, that’s why our necklaces have different lengths, from 35cm to 38cm, 40cm, or 50cm. Oh, and if you want them extra long, we’ve got a 5cm extender to create the perfect layering effect.

Our bracelets are 14 cm long + 3.5 cm if you add an extender. To see how any of our pieces look on, check the photos of each bracelet on our product pages.

We’re sorry, that can’t be done, simply because we take into consideration the original design of the piece, meaning that adding more letters would alter its original look.

Our Jewelry is made in 925 Sterling Silver with an 18kt Gold, Rose Gold or Rhodium plating. The former, helps the piece to maintain its color and shine for longer. We also design pieces with brass, with an 18kt Gold, Rose Gold or Rhodium plating. You can check what material your piece is made of on our products page.

In any case, to avoid any doubt, we have detailed the metal of each Jewel in the product sheet.

If the piece is out of stock, don’t worry it will come back asap (we’re working on it) if you want to stay in the loop, click the “Notify me” button and we’ll tell you when it’s back.

Check our jewelry care guide on how to keep your pieces as clean and shiny as the first day.


SHIPPING

To all of Spain except the Canary Islands, Ceuta and Melilla. We also ship to Portugal, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Luxembourg, Malta, Mónaco, Netherlands, San Marino, Slovakia and Slovenia.

DESTINY

DELIVERY TIMES

PRICE

AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LATVIA, LUXEMBOURG, MALTA, MONACO, HOLLAND, SAN MARINO, SLOVAKIA AND SLOVENIA

Express Shipping 48h

8,95€

Economy Shipping 7 days

3,95€

Free Shipping (Orders +100€)

Free

GERMANY

Express Shipping 48-72h

4,99€

Express Shipping 24h

3,99€

Free Express Shipping (Orders +49€):

Free

SPAIN (Except Canary Islands, Ceuta and Melilla)

Economy Shipping 5 days

Free

Express Shipping 24h

2,95€

Express delivery 1 day:

- It will arrive before 2:00 p.m. the next business day as long as you buy before 4:00 p.m.

4,95€

Super Express Shipping in 1h:

- Only available in those cities that have a Singularu store

9,95€

Click and Collect (Collection in store in 1h):

- Remember that store collection is only available during official opening hours.

- Bring your purchase confirmation email when you come to collect the order.

- If you need someone else to pick up your order, you just have to forward this email to them and they can show it to us when they come to the store to pick it up.

Free

PORTUGAL

Express Shipping 24h

3,95€


If you place your order before 4:00 p.m. on a business day, your order will be shipped that same day. If you do it after that time, it will go out the next working day.

- Orders placed on Friday after 4:00 p.m. or on the weekend will be shipped on Monday or the next business day if it is a holiday.

- Orders to the Balearic Islands can take between 48 and 72 hours.

As we are creating exclusively jewelry. Sometime we need a little more time.😊

*Orders placed during periods such as Black Friday, Cyber Monday or Sales, may take a little longer.

· · 1 Cotton Pouch for each Jewelry piece (except for Single Earrings, which you will receive grouped in pairs).

·· 1 shipping box per order.

If your order is a gift 🎁 Don't worry! No price or invoice is included in the order, we’ll keep it hush hush. If you need any further information, you’ll find everything in the confirmation email.

It's very easy! When your order is ready we’ll automatically send you an email confirmation with a link to track your order directly. If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.

Get in touch, we’ll be more than happy to help:hello@singularu.com.


PURCHASE

Our only payment methods are credit or debit card, Paypal, Shop Pay, Apple Pay, Google Pay, Amazon Pay and Klarna, as they are the safest ways. You can get more information about payment methods here.

When you place an order, an email confirmation will be sent automatically to your inbox. Check your email and inbox including your spam emails. If you cannot find the email confirmation, get in touch and we’ll be happy to help: hello@singularu.com.

At the moment in Valencia, Madrid, Zaragoza, Barcelona, Seville, Malaga, Valladolid, Murcia, Bilbao, Castellón, A Coruña, Logroño, Cádiz, Tarragona and Andorra, but we will open more soon! You can see the exact addresses here.

Of course, you just have to sign up for our Newsletter. You will find the subscription section at the bottom of this page.


PROMOTIONS

When you have your jewelry pieces selected, you’ll see a little box to add your discount code in. Enter your code and the amount of your order will automatically be reduced according to your discount code.

Yes. When not, it will be specified.

Only one discount code can be entered for each order.If we have several promotions, these will not be cumulative unless otherwise indicated.

Therefore, discount codes will not be applied to already discounted units.

The current promotions will not apply to the Jewels included in the premium collection of the Céline, Dianna, 9Kt Gold, Your Diamond Gold and 18Kt Diamonds, Maillón among other accessories, such as masks or disinfectant.

The discounts obtained during Black Friday for your December purchases can be used throughout the month of December.

We’ve created a price-adjustment policy to provide you with the best offers. Imagine you buy a piece from us, and three days later it has a better discount… What can you do? Easy, get in touch and we will provide a refund of the price difference in a gift card. The price-adjustment policy will be active only for 30 days after your purchase.

Yes, except during specific periods, such as sales (January/July) Singles Day/Week, Black Friday and Cyber Monday promotions. In the event that you have purchased a Jewel and it has dropped in price in the following 30 days, the current period to claim the difference is the time in which this Jewel is within the new promotion you want to take advantage of.