All packages include: - 1 Cotton Pouch for each piece of jewelery you have ordered (except for Loose Earrings, which you will receive grouped in pairs). - 1 shipping box per order. DELIVERY TIMES - PORTUGAL Express Shipping 24h - 3,95€ - AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LATVIA, LUXEMBOURG, MALTA, MONACO, HOLLAND, SAN MARINO, SLOVAKIA AND SLOVENIA Express Shipping 48h - 8,95€ Economy Shipping 7 days - 3,95€ Free Shipping (Orders +100€) - Free If you place your order before 4:00 p.m. on a business day, your order will ship that same day. If you do it after that time, it will go out the next working day. - Orders placed on Friday after 4:00 p.m. or on the weekend will ship on Monday or the next business day if it is a holiday. MANUFACTURING DEADLINES - Custom Cut Jewelry: 30 working days of manufacturing + Selected delivery time. - Personalized Engraving Jewelry: 1 to 2 business days of manufacturing + Selected delivery time. RETURNS If you want to make any exchange or return please get in touch at hello@singularu.com we'll be more than happy to help!